ARMOR’s plan to be the 1^st true manufacturer to settle in Canada proved to be right after the company’s arrival in 2016. It was their firm belief that servicing directly from Canada would bring benefits to ARMOR partners, and so far, this belief has been confirmed.
ARMOR continues to invest in new equipment and staff, which they estimate will lead to a 50% increase in production capacity in 2020.
Recently ARMOR Canada has also been awarded the ISO 9001 certification, which indicates a more efficient and organized operation with a focus on continuous improvement and exceptional service. This also means faster and more precise delivery times for customers.
To go along with this certification, they have a target to be ISO 14001 (environment) and ISO 45001 (safety) certified in the next calendar year.
ARMOR Canada also offers the new inkanto brand of ribbons, which guarantee a lifetime warranty and have a very appealing appearance. ARMOR places its customers at the heart of their daily routine and always strives to satisfy their thermal transfer needs.

The ARMOR Group, headquartered in Nantes, France, is a pioneer in Thermal Transfer Ribbon technology. Manufacturing in Europe since 1983, the group opened a facility in Hebron, KY (adjacent to Cincinnati Airport) in 1999, and opened another in Singapore shortly thereafter. The global footprint has been expanding ever since with now more than 13 manufacturing sites all over the world.

ARMOR USA has grown to a staff of just under 90, many of whom reside locally in the Northern Kentucky/Cincinnati area. Scott Morgan is one of the original employees that continue to work as the North American Technical Sales Manager: “ARMOR USA started with 8 people and 11,000 square feet and has grown to 81,000 square feet” This is only part of the success story at the Americas headquarters. An expansion is planned for 2020, which will bring the total square footage to over 100,000 square feet. 

Morgan continues...“The most significant change is the automation we’ve added over the years. We’ve pioneered robotic automation for the converting and handling of Thermal Transfer film, which was conceived and designed solely by the ARMOR Group. This separates ARMOR from other actors in our industry and brings a level of productivity, quality, and consistency that is unrivalled.” 

Vice President of Operations of the Americas Ryan Heitkamp, notes: “We have become more automated in many ways beyond robotics, including adding vision systems, scanners, MES... which have also brought a lot of process improvements and efficiencies” 

Heitkamp is proud to add... “ARMOR’s automation and innovation doesn’t necessarily replace our most important asset - our employees. It helps existing workers increase productivity, improving competitiveness, and reduces work-related physical stress.” 

An example of this is the 2018 addition of a robotic palletizer, added to one of their high-speed packing lines, which precisely places cartons onto a pallet and is responsible for palletizing 63% of ARMOR USA’s total volume of packaged rolls. This results in an estimated 2.9 million pounds of weight that is no longer handled by operators. 

Randy Culman, Vice President of Finance & Administration, says: “In parallel with automation, our expansion in the Americas has been impressive. ARMOR has opened production facilities in Brazil (2007), Mexico (2014), Canada (2017) and Colombia (2018)… All of these were projects led by ARMOR USA administrative and operational personnel.” 

Since 2011, ARMOR USA’s sales volume has increased by 170%. Furthermore, in the American zone, they have grown by 240%. This is all thanks to an initial employee base that has paved the way for new personnel and projects.  

“As testament to the longevity of ARMOR’s commitment to their global workforce, 18 employees in ARMOR USA have remained with us for 15 years or more,” proudly adds Chris Walker, VP & General Manager, who celebrated 20 years in ARMOR USA and 30 years with ARMOR Group Industrial Coding and Printing (AICP) in 2019. 

After almost a year of planning and installation, the palletizing robot joined the ARMOR USA plant last September. Many departments were mobilized and involved in the implementation of this robot, and the production line that utilizes it is already seeing the benefits in terms of handling. Among these benefits is a 20% increase in overall productivity.
 
The composition of the palletizing robot includes an articulated arm that can move any type of load onto a pallet with great precision. Due to its well-defined angle and direction of rotation, it can handle several pallets at a time.
 
Installed on a production line that is responsible for 63% of ARMOR USA’s total volume of packaged rolls, this robot palletizes about 250,000 boxes every year. This results in an estimated 1.3 million kg (2.9 million lb) of weight that is no longer handled by operators. It also makes it possible to improve quality through a label scanning system.
 
The continuous improvement, maintenance, automation and IT services have opened the door to carry out this project and its ensuing benefits, which have become a tremendous asset for ARMOR USA. ARMOR continues to invest in improving its processes, placing manufacturing quality and the working conditions of its employees at the heart of its future endeavors.

On 1 September 2019 ARMOR signed the purchase agreement to acquire the Thermal Transfer business of its Indian competitor, Intercode. It is a strategic acquisition for ARMOR on the fast-growing Indian market which will lead the company to increase market share from 30% to 50%, consolidating its position as the local market leader.
 
The Thermal Transfer business of ARMOR has been posting double digit growth in India, higher than the market average of around 10%. ARMOR decided to strengthen its position in the growing sub-continent by acquiring Intercode and its site in Delhi. ARMOR is accordingly establishing greater proximity with customers in the north of the country while continuing to serve the south from its existing slitting site in Bangalore. The acquisition consolidates ARMOR's position as local market leader, estimating to be able to increase market share from 30% to 50%.

"Intercode is a company very much like us. Fair pricing policy, sense of ethics, customer portfolio and also responsiveness and flexibility - many areas of similarity that will ensure a successful integration." states Hubert de Boisredon, CEO of ARMOR. The newly acquired company will be progressively integrated within ARMOR as a wholly-owned subsidiary.

All of the thirty employees will retain their jobs. Services offered to customers will be maintained and improved. And prices will remain the same.

ARMOR China receives Top supplier award

The first China Adhesive Materials Industry Awards organised by Label & Flexible Packaging & Film Expo China was host at Wyndham Grand Plaza Royale Oriental Shanghai on 9 July 2019 where over 450 guests attended it from the regions.

ARMOR China received the “Top 10 suppliers” award during the ceremony which recognizes ARMOR high quality service, business relationship and as creating outstanding consumer experiences.

This recognition reflects ARMOR capacity to place customer needs and satisfaction at the heart of the company’s strategy.

The Wax resin now made by ARMOR

Following the acquisition of Iconex business and IP in October 2018, ARMOR now produces the famous Ultra V Thermal Transfer ribbon with its own coating equipment, and officially adds this ribbon to its product portfolio.
 
This change to ARMOR Ultra V makes no visible change for users, and of course, its key characteristics remain the same: a great wax resin ribbon for flat head printers, printing with an exceptional darkness on a wide variety of receptors.
 
Do not hesitate to request Ultra V samples to your usual ARMOR representative.